IP Base Limited -- Business Voice Over IP -- VoIP

Features

ExoCall has been designed to make powerful and advanced features affordable. Any of the features below can be bolted onto our basic package - please see the pricing page for costing information. Click here for an instant online quote for your full system.

Features of the ExoCall Platform:

Call Transfer
A standard feature enabling you to transfer inbound and outbound calls around your internal extensions free of charge. External call transfers are chargeable at your standard call tariff.

Music On Hold
IP Base provide a royality free track for your callers to hear whilst they are on hold or being transferred. Alternatively you can provide us with your own track to be played.

Copyrighted Music On Hold
If you wish you are able to play copyrighted music (for example, chart hits) to your callers. IP Base can handle the application for your PRS and PPL licenses required to play copyrighted music.

Call Queuing
Ideal for your Technical Support, Customer Services or Sales when there are not enough people available to take all calls at once IP Base can place your callers in a queue at network level. Whilst callers are queuing they can hear Music On Hold or perhaps targetted advertising and can be notified of their position in the queue and estimated hold time if desired. An unlimited number of callers can be held in a queue as this is not bandwidth dependent because callers are queued in our network.

Voicemail Boxes with Remote Access
You can have an unlimited number of voicemail boxes allocated to your account. In collaboration with our dial plan script writers calls can be sent to the appropriate mailbox, each of which can have its own user customisable greeting message. All mailboxes can be accessed remotely via an 0845 access number.

Call Recording
In addition to being a useful tool for training and dispute resolution, many organisations are now required by law to record all inbound and outbound calls. Our call recording package can store an unlimited volume of your calls, all of which are accessible 24/7 via our website. For a small fee we can send archived calls to you on a DVD.

Live Call Monitoring
With live call monitoring you can now listen in to any active call on your system without either party being aware. Alternatively you can elect to speak to either party individually during the call. This is an ideal resource for staff training.

Professionally Recorded Voice Prompts
IP Base has a relationship with a number of well known voice over artists who have worked for organisations such as the BBC, ITV and British Telecom. We can provide a competitive price for any of your voice prompts or telephone menus that you may need recording.

Conference Rooms
When a standard 3-way call just won't do... IP Base can provide your company with a dedicated conference room which can be accessed either internally or externally for both your staff and your customers to dial in. Each conference room can hold up to 20 different members.

Online Account Access
You can manage your account online which enables you to view your bill, activate a manual call forward on your numbers, access your call recordings and request changes to your dialplan.

Virtual Private Servers | Business VoIP | UK Numbers | Call Centre Solutions

Registered Office: 24 Broad Street, Salford, Greater Manchester, M6 5BY.
VAT Registered: GB 871 8883 70. IP Base Limited is registered is England and Wales: 5607201.

	Call Transfer A standard feature enabling you to transfer inbound and outbound calls around your internal extensions free of charge. External call transfers are chargeable at your standard call tariff.
	Music On Hold IP Base provide a royality free track for your callers to hear whilst they are on hold or being transferred. Alternatively you can provide us with your own track to be played.
	Copyrighted Music On Hold If you wish you are able to play copyrighted music (for example, chart hits) to your callers. IP Base can handle the application for your PRS and PPL licenses required to play copyrighted music.
	Call Queuing Ideal for your Technical Support, Customer Services or Sales when there are not enough people available to take all calls at once IP Base can place your callers in a queue at network level. Whilst callers are queuing they can hear Music On Hold or perhaps targetted advertising and can be notified of their position in the queue and estimated hold time if desired. An unlimited number of callers can be held in a queue as this is not bandwidth dependent because callers are queued in our network.
	Voicemail Boxes with Remote Access You can have an unlimited number of voicemail boxes allocated to your account. In collaboration with our dial plan script writers calls can be sent to the appropriate mailbox, each of which can have its own user customisable greeting message. All mailboxes can be accessed remotely via an 0845 access number.
	Call Recording In addition to being a useful tool for training and dispute resolution, many organisations are now required by law to record all inbound and outbound calls. Our call recording package can store an unlimited volume of your calls, all of which are accessible 24/7 via our website. For a small fee we can send archived calls to you on a DVD.
	Live Call Monitoring With live call monitoring you can now listen in to any active call on your system without either party being aware. Alternatively you can elect to speak to either party individually during the call. This is an ideal resource for staff training.
	Professionally Recorded Voice Prompts IP Base has a relationship with a number of well known voice over artists who have worked for organisations such as the BBC, ITV and British Telecom. We can provide a competitive price for any of your voice prompts or telephone menus that you may need recording.
	Conference Rooms When a standard 3-way call just won't do... IP Base can provide your company with a dedicated conference room which can be accessed either internally or externally for both your staff and your customers to dial in. Each conference room can hold up to 20 different members.
	Online Account Access You can manage your account online which enables you to view your bill, activate a manual call forward on your numbers, access your call recordings and request changes to your dialplan.

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